The Details
  • The Right Fit policy

    At Adelio our goal is to make sure you are 100% satisfied with your product of purchase. If you think that there is a fault with an item you have received, please let us know straight away by contacting us through: www.adelio.com.au or by calling us on (02) 4365 6982 or emailing: info@adelio.com.au. Please include as much detail as possible about your order/problems with the item/s, this way we can find the best solution for you. If the item is considered as unacceptable standards you may be entitled to repairment or replacement of the item.

  • Change of Mind

    If you think that there is a fault with an item you have received, please let us know straight away by contacting us through: www.adelio.com.au or by calling us on (02) 4365 6982 or emailing: info@adelio.com.au. Please include as much detail as possible about your order/problems with the item/s, this way we can find the best solution for you. If the item is considered as unacceptable standards you may be entitled to repairment or replacement of the item.

  • Faulty Items

    If you think that there is a fault with an item you have received, please let us know straight away by contacting us through: www.adelio.com.au or by calling us on (02) 4365 6982 or emailing: info@adelio.com.au. Please include as much detail as possible about your order/problems with the item/s, this way we can find the best solution for you. If the item is considered as unacceptable standards you may be entitled to repairment or replacement of the item.

  • Returns

    Items purchased from www.adelio.com.au must be returned within 14 days of receiving shipment, in order to receive a full refund. To return a refunded item, just send it to the address below, our product must be returned in original condition, tags and prices still attached with a copy of your original receipt. Please note that we cannot refund the original shipping charges.

    All returns and exchanges should be shipped via insured traceable mail in a secure package to the following address:

    ATT: Returns
    Adelio
    3/417 The Entrance Road,
    Long Jetty, NSW
    AUSTRALIA 2261.

    Please keep in mind, you are responsible for the costs of returning our goods to us. Any goods returned are your responsibility until we receive them.

    Please note all sale items are excluded from our exchange/refund Policy.


  • Shipping & Delivery in Australia

    Free shipping on all orders over $60 within Australia

    Deliveries will generally take up to 3 business days, this applies to all major metro areas and capital cities in Australia. Deliveries to suburbs outside of these areas can take up to 7 days or more, often a delivery can be passed onto an internal postal service, depending on which state the package is being sent too. For Australian deliveries, all orders will incur a $7.70 shipping fee.

    Once your product is packed and dispatched (this will happen on the same business day we get your order), we will send you an Adelio receipt of payment confirming your order via email. If you are not around to take delivery of your parcel, it will either be left in a safe location or you will be left a calling card telling you how you can pick up your Adelio package!

  • International Shipping & Delivery

    International delivery is charged on a flat rate basis, regardless of the weight of your package. Delivery costs are $20 to New Zealand and approximately $25 to all other International destinations. Prices of delivery are in Australian dollars $AUD. Approximate delivery time for International orders is 8-15 working days. Once your product is packed and dispatched ( this will happen on the same or next business day we receive your order), we will send you an Adelio receipt of payment confirming your order via email. Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up. Countries where customs or import duties are liable will be indicated at checkout along with the value limit at which duty is payable. Any customs or import duties are charged once the parcel reaches its destination country.


  • Website Terms

    If you think that there is a fault with an item you have received, please let us know straight away by contacting us through: www.adelio.com.au or by calling us on (02) 4365 6982 or emailing: info@adelio.com.au. Please include as much detail as possible about your order/problems with the item/s, this way we can find the best solution for you. If the item is considered as unacceptable standards you may be entitled to repairment or replacement of the item.

  • Privacy

    Adelio securely retains all personal details, account information and correspondence, on a securely encrypted server hosted by adelio.worldsecuresystems.com. Adelio retain these records in order to fulfil your online purchases and analyse it to improve our customer service and website experience. Adelio doesn’t share, sell or exchange this information with any individual or company outside of performing the aforementioned tasks. We don’t collect, retain or store any credit card, bank or financial information whatsoever – this is handled by our payment gateways so please read their privacy policies (Way). When purchasing from us, you’re financial details are passed through to payment gateways via a secure/private world secure systems server using the latest 128-bit SSL encryption. The technology is an accepted worldwide standard for sharing sensitive financial data. Contact us if you have any further issues or concerns about your privacy or security.

  • Security

    Adelio.com requires your credit/debit card details to ensure all your orders are processed efficiently. All transactions take place via a secure server link (SSL) utilizing the latest encryption technology (world secure systems). We do not hold details of your Credit/Debit cards on our database to ensure your maximum security.